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Transferring an App

Transfer an app to another account, either to a client, a friend, or a new account you control
This guide will walk you through the process of transferring ownership of a Noloco app to a different account. This feature is particularly useful when you need to hand over the management and billing responsibilities of your app to a client (if you're a Noloco Expert), another team member, or a completely different entity.

Prerequisites

Before initiating the transfer, ensure the following:
  1. 1.
    Existing Noloco Account: The recipient of the app transfer must already have a Noloco account.
  2. 2.
    Paid Plan Subscription: The recipient's account must be upgraded to a paid plan.
  3. 3.
    Admin Invitation: The user who will own the app must be invited and accepted as an Admin on the app. You can do that from the User Management tab​

Steps to Transfer Your App

1. Contact Support

Begin by reaching out to Noloco support. You can do this through our in-app support chat or by emailing us at [email protected].

2. Provide Required Information

Let our support team know you want to transfer the app. You will need to provide the following details:
  • The name or URL of the app you wish to transfer.
  • The email address associated with the recipient's Noloco account.

3. Confirmation from Support

Our support team will verify the details and may contact you or the recipient for any additional information required to process the transfer.

4. Finalization of Transfer

Once everything is in place, our support team will proceed with the transfer. This process is usually completed within minutes, ensuring a seamless transition.

Post-Transfer: What to Expect

Post-transfer, the following will remain unchanged:
  • Data Connections: All your data connections will continue to function as before.
  • App Configurations and Workflows: Any configurations and workflows set up in the app will remain operational.
  • Billing: The billing for the app will be transferred to the new owner's account.
  • You will remain active as an admin in their app unless you request to be removed

Support and Assistance

If you encounter any issues or have questions during the transfer process, do not hesitate to contact our support team for assistance. We are here to ensure a smooth and hassle-free transition.