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All you need to know about Noloco pricing, fees & billing.
Noloco offers simple pricing plans based on the number of seats in your apps.
There are a few key things to consider.
- Whether or not you want access to advanced functionality like field-level permission rules, Python SDK, SSO or SMTP
- If you want to have a custom domain and remove Noloco branding
- Number of workflows runs each month
- The syncing speed between Noloco and Airtable, Google Sheets etc.
- Granularity of permissions
An active seat is an any app user that has at least one session in your app. This will be presented by a ✔️ in the Active column on the User table in your app. Any deactivated users will not be counted, unless they have been active during this billing period (i.e. if you deactivate them this month, they will be counted if they used the app that month, but won't be counted from next month on). If you have multiple apps, users with the same email address are only counted once.
No, we’ve simplified our pricing so that all users are counted the same way - regardless of whether they are an app builder or a regular teammate who can just use the apps. The only exception is External users such as clients, customers, contractors, partners. See below.
When you opt into a paid plan, you will pay for at least one seat each month
We measure the number of unique users at the account level. We won’t double-count the same user if they use multiple apps on your account.
When you start a monthly subscription, you will be billed based on the number of seats currently active in your apps.
At the end of your monthly billing cycle, we will automatically review the total number of seats during the monthly period and update your subscription accordingly.
- If the number of seats in your apps stays consistent each month, you will be charged the same amount at the end of each billing cycle
- If you add additional seats, or more users activate their account during the month, you will see a higher charge relative to your initial subscription based on the number of additional seats
- If some users are deactivated during a given month, you will be charged a lower amount on your next invoice based on the total number of active seats during the previous month. Deactivated users will be counted if they were active at all in the current billing period.
When you start an annual subscription, you will be billed for the next 12 months based on the number of seats currently active in your apps.
At the end of each month during your subscription, we will automatically review the total number of seats in your apps
- If additional seats are added during the month, we'll calculate the pro rata cost for the rest of the year, and bill you at the end of the month for any new seats added
- Your annual subscription will renew based on the number of active seats in the final month prior to renewal
Yes, custom domains are available on Business and Enterprise plans.
Builders can toggle apps between test mode and live mode in the Settings > App Settings menu within your app. By default, newly created apps will be in test mode until you put them live.
Noloco instantly builds apps from your business data. This makes the whole set-up process a lot easier for you. That’s why it’s important to choose and connect your data source when you create your Noloco app.
Right now, you can use the following data sources:
- Noloco Collections (internal data storage)
- Google Sheets
- SmartSuite (Coming soon)
- API Collections (Enterprise)
You can sync unlimited records from your external data sources and store unlimited records in Noloco Collections.
Automatic syncing (Pro plan)
For Pro plan users, we have automatic syncing of both the external data source schema and the data records themselves.
Changes made directly from your Noloco app will be instantly reflected in your data source. And any changes made to your data source itself will be reflected in your Noloco app in typically ~1-2 minutes.
Those on the Business and Enterprise plans get priority automatic syncing - which means that changes made to your external data source will be reflected even quicker in Noloco, in typically around ~30 seconds or less.
You can trigger Workflows in Noloco whenever your data is created, updated or deleted; or when your users trigger an on-demand workflow via an action button. These workflows can be used to trigger a webhook or send automated emails.
When counting workflows, we only consider overall runs and don’t count the number of actions taken within a specific workflow.
We pride ourselves in offering exceptional customer support including our lively Slack community, live chat support, tutorials and support guides and onboarding calls.
Our Slack community is our primary support channel, which you’re welcome to join for free. This is where you can ask for help, make feature requests or report any bugs or issues you see in the platform. This is also where we first announce our latest product updates.
Builders can access live chat support through their Noloco app through the live chat widget. Live chat support is only available on paid plans.
We’re constantly publishing new support guides to help you understand how to get the most out of our wide feature set. You can access all the support guides via the sidebar or search for particular queries at the top of the page.
We offer an initial onboarding call with our in-house experts to help advise on your app set-up and answer any questions you may have about best practices. We offer a data consultation to customers on paid plans.
We offer Tier 1 support to customers on Enterprise plans. This includes a dedicated Account Manager, a private Slack channel with our team for any support requests and a guaranteed response time.
This is an additional charge that will automatically be applied if you go over your plan limits during your billing cycle. Currently, overages will only be applied to workflow runs and file storage.
We will calculate any overages used throughout your monthly billing cycle and will charge you in arrears alongside your next subscription invoice. In other words, you will only pay overages at the end of your billing cycle because we need to calculate your usage over the course of the month.
See the table below for monthly prices for overages.
Yes, overages are charged automatically at the end of your billing cycle. We will notify you as you approach and when you exceed your plan limits.
Your invoice at the start of your next billing cycle will detail overages fees from the previous billing period.
If you go over your plan limits, you will be charged monthly for any overages.
When your Free Trial of the Business plan ends, you will need to choose a paid plan to continue using your Noloco app.
Note that deleting your apps will permanently delete all your app configuration and data associated with the app.
In your message, advise the team that you have already handled deleting your apps so they can move forward with the account deletion.