Pricing
All you need to know about Noloco pricing, fees & billing.
How does pricing work?
Noloco offers 4 standard plans which are broadly based on the number of users your app has and the amount of data your app needs to store. Our 4 standard plans are Free, Starter, Pro and Business and you have the option of paying on a monthly or annual basis. You can see our current pricing for these plans on the pricing page.
We also offer an Enterprise plan for those with higher usage needs and who may want additional support. To discuss Enterprise plans please contact sales@noloco.io.
How do I know what plan is right for me?
There are only 4 key things you really need to consider when choosing your Noloco plan:
Active Team Members: The number of team members who use any of your apps each month.
Active Clients: The number of clients who use any of your apps each month.
Rows: The number of rows of data you will have in Noloco Tables in each app.
Synced Rows: The number of rows of data you will be syncing from Airtable, SmartSuite etc in each app.
User Types
An app "user" constitutes anyone who accesses your app with an email address, for example they could be an admin, a team member, a client, a partner, a volunteer, a contractor, etc. A user is considered to be "active" if they have at least one session in your app during your billing month.
Example of a Monthly Active User
John uses the email address john@test.com to log into your app in January, but does not log in in February, they will be counted in January's active user count, but not in February's.
If you have multiple apps in your workspace then users with the same email address are only counted once. If you go over the allocated number of active users for your plan in a given month then the additional users will be charged on a pay-as-you-go basis.
Noloco user limits are divided into two categories; Team Members and Clients. These categories depend on the user's role, permissions, and email address.
Active Team Members
Anyone with the same email domain as the app creator or any app builder.
Anyone with the same email domain as anyone in the app's workspace.
Anyone with a team member or data admin role.
Active Clients
All other users who do not fall under the team member category.
Deactivated Users
Deactivated users will not be counted, unless they have been active during this billing period (i.e. if you deactivate them this month, they will be counted if they used the app that month, but won't be counted from next month on).
Plan Comparison
Different plans come with a different number of active users included as standard. If you exceed the monthly active user limit on your current plan you will be charged for each additional user on a per-user basis.
Free
3
7
For teams building their first app in Noloco
Starter
4 + $4 per extra seat
10 + $0.50 per extra seat
For small teams building apps and simple client portals for work
Pro
10 + $6 per extra seat
50 + $1 per extra seat
For growing teams building client portals and internal tools to optimize workflows.
Business
30 + $10 per extra seat
100 + $1 per extra seat
For businesses building connected solutions across their organization.
Enterprise
Custom
Custom
For larger teams, with complex use-cases Contact us to discuss your use-case
Pay-As-You-Go for Extra Users
If you exceed the number of active users included in your plan, you can seamlessly add more users without upgrading to the next plan tier. The cost of an additional user depends on the type of user and the plan you’re on, and will be added to your bill automatically:
Starter:
$4 per additional active team member
$0.50 per additional active client
Pro:
$6 per additional active team member
$1 per additional active client
Business:
$10 per additional active team member
$1 per additional active client
Data & Records
Which data sources can I use?
Noloco instantly builds apps from your business data. This makes the whole set-up process a lot easier for you. That’s why it’s important to choose and connect your data source when you create your Noloco app.
Right now, you can use the following data sources:
PostgreSQL (Business + Enterprise)
MySQL (Business + Enterprise)
HubSpot (Business + Enterprise)
Rest APIs (Enterprise)
Understanding database records limits
Noloco limits on the number of records you can have in each of your apps depending on whether the records are stored locally or synced with a third-party data source.
For certain data sources we also set a syncing level at which those third-party records sync. For a full comparison of record limits and syncing levels see the table below:
Free
2,000
---
Automatic
Starter
5,000
2,500
Automatic
Pro
50,000
25,000
Automatic
Business
150,000
50,000
Priority
Enterprise
Custom
Custom
Priority
Pay-As-You-Go for Extra Records
If you exceed the records limits on the Business Plan your account will automatically expand to have increased storage. This means your app is always up to date, and new records will not be restricted.
Additional records are automatically purchased in blocks of 25,000 records at $75 per month per block.
Additional Records will be purchased until 350,000 total records, or 250,000 synced records. After this, no additional records will be purchased. To understand what happens when you exceed this limit, read What if I exceed my record limits?.
Example of Pay-As-You-Go Extra Records
If you have 60,000 synced records from Airtable, your next payment will include the additional records. The total available records for your app will increase from 150,000 to 175,000 and your total available synced records will increase from 50,000 to 75,000.
What if I exceed my record limits?
Just like the limit on the number of users, you will be notified in-app and via email when you exceed your record limits. When this happens, you will need to adjust the number of records you currently have, or change your plan to accommodate.
If you continue to exceed your record limits, you will no longer be able to create new records, and new records from external data sources will not be synced.
Syncing Levels Explained
Syncing levels only apply to Scheduled Syncs with data sources such as PostgreSQL, Google Sheets and Xano.
Data Sources like Airtable, SmartSuite and HubSpot use Live Syncing rather than scheduled syncs so there is no difference between the different plans.
Automatic syncing (Free, Starter & Pro plans)
For Free, Starter & Pro plan users we have automatic scheduled syncing of both the external data source schema and the data records themselves.
Changes made directly from your Noloco app will be instantly reflected in your data source. And any changes made to the data source itself will be reflected in your Noloco app typically within ~1-2 minutes.
Priority syncing (Business & Enterprise plans)
Those on the Business and Enterprise plans get priority scheduled syncing - which means that changes made to your external data source will be reflected even quicker in Noloco, in typically around ~30 seconds or less.
Workflows
What counts as a workflow run?
You can trigger Workflows in Noloco whenever your data is created, updated or deleted; or when your users trigger an on-demand workflow via an action button. These workflows can be used to trigger a webhook or send automated emails.
When counting workflows, we only consider overall runs and don’t count the number of actions taken within a specific workflow.
Free
100
2 weeks
Starter
1,000
2 weeks
Pro
3,000
3 months
Business
10,000
1 year
Enterprise
Custom
3 years
Apps
Can I use a custom domain for my apps?
Yes, custom domains are available on Pro, Business and Enterprise plans.
Can I remove Noloco branding from my apps
Yes, in-app Noloco branding is automatically removed on Pro, Business and Enterprise plans. To customize the email used in workflows you can purchase the SMTP Add-on on the Pro and Business plan.
Can I install a Noloco app on my phone?
We don't support native mobile applications but you can create and install any Noloco app as Progressive Web App. PWAs can be accessed through web browsers and can be installed on the user's device, giving them an app-like experience. As a result, users of your app will have the option to install it, just like a native app.
Overages
What is an overage?
This is an additional charge that will automatically be applied if you go over your plan limits during your billing cycle. Currently, overages will only be applied to workflow runs and file storage.
How are overages calculated?
We will calculate any overages used throughout your monthly billing cycle and will charge you in arrears alongside your next subscription invoice. In other words, you will only pay overages at the end of your billing cycle because we need to calculate your usage over the course of the month.
What are the prices for overages?
See the table below for monthly prices for overages.
File Storage
$15 per additional 10GB
Workflow Runs
$50 per additional 1000 workflow runs
Billing Options
Monthly or Annual?
Once you've chosen your Noloco plan you have the option of paying monthly or annually. This section explains how both options work.
How does monthly billing work?
On a monthly subscription, at the end of your monthly billing cycle, we will automatically review the total number of active users during the previous monthly and update your subscription accordingly.
If the number of users in your apps stays consistent each month, nothing will change
If you exceed the number of active users on your plan, you will be notified by email, and you will see a notice in your app
How does annual billing work?
When you start an annual subscription, you will be billed for the next 12 months based on the plan you choose when you start the plan. At the end of each month during your subscription, we will automatically review the total number of seats in your apps
If the number of users in your apps stays consistent each month, nothing will change
If you exceed the number of active users on your plan, you will be notified by email, and you will see a notice in your app
If you need to change your plan, you will be charged a pro-rated amount for different in the cost between the end of your plan's year.
Free plan or Trial?
Can I use Noloco for Free?
Get started with the generous Forever Free plan, which is great for designing your app, inviting your colleagues or clients, and getting started with automating your daily workflows.
Can I trial a paid plan?
While on the Free plan, you can start a trial of any paid plans at the time of your choosing. This will give you 30 days of a trial on the paid plan, after which you will be charged to stay on the paid plan.
If you wish to cancel your trial, you can do so from the billing page.
Support
What support does Noloco offer?
We pride ourselves in offering exceptional customer support including our lively Slack community, live chat support, tutorials and support guides and onboarding calls.
Community
Our community is our primary support channel, which you’re welcome to join for free. This is where you can ask for help, make feature requests or report any bugs or issues you see in the platform. This is also where we first announce our latest product updates.
Live chat
Builders can access live chat support through their Noloco app through the live chat widget. Live chat support is only available during your trial, and on Pro, Business & Enterprise plans.
Support guides
We’re constantly publishing new support guides to help you understand how to get the most out of our wide feature set. You can access all the support guides via the sidebar or search for particular queries at the top of the page.
View the Noloco Support Guides
Data consultation & onboarding calls
We offer an initial onboarding call with our in-house experts to help advise on your app set-up and answer any questions you may have about best practices. We offer a data consultation to customers on paid plans.
What additional support can I get on a custom plan?
We offer Tier 1 support to customers on Enterprise plans. This can include a dedicated Account Manager, a private Slack channel with our team for any support requests and a guaranteed response time.
Frequently Asked Questions
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