Pricing
All you need to know about Noloco pricing, fees & billing.
How does pricing work?
Noloco offers 3 simple plans based on the size of your team and/or the number of customers using your apps.
There are 3 standard plans, Starter, Pro & Business, as well as an Enterprise plan for those with higher usage needs and who want additional support. You can see our pricing on our pricing page.
To discuss custom plans, contact sales@noloco.io.
How do I know what plan is right for me?
There are only 3 key things to consider.
Active Users: How many unique users will have using your apps each month
Rows: How many rows of data will you have in each app
Synced Rows: How many rows of data will you be syncing from Airtable, SmartSuite in each app
Active Users
An active user is any app user that has at least one session in your app in your billing month. By app user, we mean anyone that access your app with an email address, i.e. an admin, a team member, a client, a partner, a volunteer, a contractor, etc.
So if a user with email john@test.com uses your app in January, but not in February, they will be counted in January's active user count, but not in February's. Deactivated users will not be counted, unless they have been active during this billing period (i.e. if you deactivate them this month, they will be counted if they used the app that month, but won't be counted from next month on). If you have multiple apps, users with the same email address are only counted once.
Plan Comparison
Different plans come with a different number of active users included. Customers on the Business plan can contact sales@noloco.io to discuss a custom number of users per month.
| Plan | Active Users | Description |
|---|---|---|
Starter | 10 | Up to 10 active users each month |
Pro | 50 | Up to 50 active users each month |
Business | 100 | Up to 100 active users each month |
Enterprise | Custom | Contact us to discuss your use-case |
Are different types of users counted differently?
No, we’ve simplified our pricing so that all users are counted the same way - regardless of whether they are an app builder or a regular teammate who can just use the apps. The only note is that there are limits on the number of Builders, those that that can modify the structure of your app, per plan.
What if I have multiple apps? How are users counted?
We measure the number of unique users at the account level. We won’t double-count the same user if they use multiple apps on your account.
What if I go over the allowed number of users for a month?
If you go over the allowed number of users on your plan, you'll see a notice in your app, this can be dismissed for a period of time. You will still have access to your app and your data, and your team won't be restricted.
How do I change my plan?
You can update your plan or billing schedule (monthly vs annual) via your billing page.
Monthly vs Annual Billing
How does monthly billing work?
On a monthly subscription, at the end of your monthly billing cycle, we will automatically review the total number of active users during the monthly period and update your subscription accordingly.
If the number of users in your apps stays consistent each month, nothing will change
If you exceed the number of active users on your plan, you will be notified by email, and you will see a notice in your app
How does annual billing work?
When you start an annual subscription, you will be billed for the next 12 months based on the plan you choose when you start the plan.
At the end of each month during your subscription, we will automatically review the total number of seats in your apps
If the number of users in your apps stays consistent each month, nothing will change
If you exceed the number of active users on your plan, you will be notified by email, and you will see a notice in your app
If you need to change your plan, you will be charged a pro-rated amount for different in the cost between the end of your plan's year.
Apps
Can I use custom domains for my apps?
Yes, custom domains are available on Pro, Business and Enterprise plans.
Can I remove Noloco branding from my apps
Yes, in-app Noloco branding is automatically removed on Pro, Business and Enterprise plans. To customize the email used in workflows you can purchase the SMTP Add-on on the Pro and Business plan.
Data & Records
What data sources can I use?
Noloco instantly builds apps from your business data. This makes the whole set-up process a lot easier for you. That’s why it’s important to choose and connect your data source when you create your Noloco app.
Right now, you can use the following data sources:
Noloco Tables
Airtable
SmartSuite
Xano
Google Sheets
PostgreSQL (Business +)
MySQL (Business +
API Collections (Enterprise)
Are there any limits on database records?
Yes, different plans have different limits on the number of records you have in your app. Noloco also limits the number of synced records from all sources other than Noloco Tables. For a full comparison see the table below:
| Plan | Max Records | Max Synced Records |
|---|---|---|
Starter | 5,000 | 2,500 |
Pro | 50,000 | 25,000 |
Business | 150,000 | 50,000 |
Enterprise | Custom | Custom |
What if I exceed my record limits?
Just like the limit on the number of users, you will be notified in-app and via email when you exceed your record limits. When this happens, you will need to adjust the number of records you currently have, or change your plan to accommodate.
What’s the difference between the different data syncing levels?
Automatic syncing (Pro plan)
For Starter & Pro plan users, we have automatic syncing of both the external data source schema and the data records themselves.
Changes made directly from your Noloco app will be instantly reflected in your data source. And any changes made to your data source itself will be reflected in your Noloco app in typically ~1-2 minutes.
Priority syncing (Business & Enterprise plans)
Those on the Business and Enterprise plans get priority automatic syncing - which means that changes made to your external data source will be reflected even quicker in Noloco, in typically around ~30 seconds or less.
Workflows
What counts as a workflow run?
You can trigger Workflows in Noloco whenever your data is created, updated or deleted; or when your users trigger an on-demand workflow via an action button. These workflows can be used to trigger a webhook or send automated emails.
When counting workflows, we only consider overall runs and don’t count the number of actions taken within a specific workflow.
Support
What support does Noloco offer?
We pride ourselves in offering exceptional customer support including our lively Slack community, live chat support, tutorials and support guides and onboarding calls.
Community
Our community is our primary support channel, which you’re welcome to join for free. This is where you can ask for help, make feature requests or report any bugs or issues you see in the platform. This is also where we first announce our latest product updates.
Live chat
Builders can access live chat support through their Noloco app through the live chat widget. Live chat support is only available during your trial, and on Pro, Business & Enterprise plans.
Support guides
We’re constantly publishing new support guides to help you understand how to get the most out of our wide feature set. You can access all the support guides via the sidebar or search for particular queries at the top of the page.
View the Noloco Support Guides
Data consultation & onboarding calls
We offer an initial onboarding call with our in-house experts to help advise on your app set-up and answer any questions you may have about best practices. We offer a data consultation to customers on paid plans.
What additional support can I get on a custom plan?
We offer Tier 1 support to customers on Enterprise plans. This includes a dedicated Account Manager, a private Slack channel with our team for any support requests and a guaranteed response time.
Overages
What is an overage?
This is an additional charge that will automatically be applied if you go over your plan limits during your billing cycle. Currently, overages will only be applied to workflow runs and file storage.
How are overages calculated?
We will calculate any overages used throughout your monthly billing cycle and will charge you in arrears alongside your next subscription invoice. In other words, you will only pay overages at the end of your billing cycle because we need to calculate your usage over the course of the month.
What are the prices for overages?
See the table below for monthly prices for overages.
| Product Area | Monthly fee |
|---|---|
File Storage | $15 per additional 10GB |
Workflow Runs | $50 per additional 1000 workflow runs |
Are overages charged automatically?
Yes, overages are charged automatically at the end of your billing cycle. We will notify you as you approach and when you exceed your plan limits.
How will I know if I’ll be charged overages?
You can monitor your usage relative to your plan limits from your Billing page. We will notify you via email when you are approaching your plan limits and if you exceed any plan limits.
How do I know how much I’ve been charged?
Your invoice at the start of your next billing cycle will detail overages fees from the previous billing period.
I’m on annual billing - when will I be charged for overages?
If you go over your plan limits, you will be charged monthly for any overages.
What happens after my free trial of Business plan features expires?
When your Free Trial of the Business plan ends, you will need to choose a paid plan to continue using your Noloco app.
How do I cancel my subscription?
You can cancel your subscription by clicking the plan from the billing page.
How do I delete my account?
If you want to delete your account, you firstly have to delete all your apps from your dashboard by hovering over a particular app, clicking on the overflow menu and clicking 'Delete'.
Note that deleting your apps will permanently delete all your app configuration and data associated with the app.
After you have done this, please contact our support team over live chat (or contact support@noloco.io) to handle the deletion of your user account.
In your message, advise the team that you have already handled deleting your apps so they can move forward with the account deletion.
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