Pricing

All you need to know about Noloco pricing, fees & billing.

How does pricing work?

Noloco offers 4 standard plans which are broadly based on the number of users your app has and the amount of data your app needs to store. Our 4 standard plans are Free, Starter, Pro and Business and you have the option of paying on a monthly or annual basis. You can see our current pricing for these plans on the pricing page.

We also offer an Enterprise plan for those with higher usage needs and who may want additional support. To discuss Enterprise plans please contact sales@noloco.io.

How do I know what plan is right for me?

There are only 4 key things you really need to consider when choosing your Noloco plan:

  1. Active Team Members: The number of team members who use any of your apps each month.

  2. Active Clients: The number of clients who use any of your apps each month.

  3. Rows: The number of rows of data you will have in Noloco Tables in each app.

  4. Synced Rows: The number of rows of data you will be syncing from Airtable, SmartSuite etc in each app.


User Types

An app "user" constitutes anyone who accesses your app with an email address, for example they could be an admin, a team member, a client, a partner, a volunteer, a contractor, etc. A user is considered to be "active" if they have at least one session in your app during your billing month.

Example of a Monthly Active User

John uses the email address john@test.com to log into your app in January, but does not log in in February, they will be counted in January's active user count, but not in February's.

If you have multiple apps in your workspace then users with the same email address are only counted once. If you go over the allocated number of active users for your plan in a given month then the additional users will be charged on a pay-as-you-go basis.

Noloco user limits are divided into two categories; Team Members and Clients. These categories depend on the user's role, permissions, and email address.

Active Team Members

  • Anyone with the same email domain as the app creator or any app builder.

  • Anyone with the same email domain as anyone in the app's workspace.

  • Anyone with a team member or data admin role.

Active Clients

  • All other users who do not fall under the team member category.

Deactivated Users

Deactivated users will not be counted, unless they have been active during this billing period (i.e. if you deactivate them this month, they will be counted if they used the app that month, but won't be counted from next month on).

Plan Comparison

Different plans come with a different number of active users included as standard. If you exceed the monthly active user limit on your current plan you will be charged for each additional user on a per-user basis.

Plan
Active Users
Active Clients
Description

Free

3

7

For teams building their first app in Noloco

Starter

4 + $4 per extra seat

10 + $0.50 per extra seat

For small teams building apps and simple client portals for work

Pro

10 + $6 per extra seat

50 + $1 per extra seat

For growing teams building client portals and internal tools to optimize workflows.

Business

30 + $10 per extra seat

100 + $1 per extra seat

For businesses building connected solutions across their organization.

Enterprise

Custom

Custom

For larger teams, with complex use-cases Contact us to discuss your use-case

Pay-As-You-Go for Extra Users

If you exceed the number of active users included in your plan, you can seamlessly add more users without upgrading to the next plan tier. The cost of an additional user depends on the type of user and the plan you’re on, and will be added to your bill automatically:

  • Starter:

    • $4 per additional active team member

    • $0.50 per additional active client

  • Pro:

    • $6 per additional active team member

    • $1 per additional active client

  • Business:

    • $10 per additional active team member

    • $1 per additional active client


Data & Records

Which data sources can I use?

Noloco instantly builds apps from your business data. This makes the whole set-up process a lot easier for you. That’s why it’s important to choose and connect your data source when you create your Noloco app.

Right now, you can use the following data sources:

Understanding database records limits

Noloco limits on the number of records you can have in each of your apps depending on whether the records are stored locally or synced with a third-party data source.

For certain data sources we also set a syncing level at which those third-party records sync. For a full comparison of record limits and syncing levels see the table below:

Plan
Max Records
Max Synced Records
Sync Level

Free

2,000

---

Automatic

Starter

10,000

5,000

Automatic

Pro

50,000

25,000

Automatic

Business

200,000

100,000

Priority

Enterprise

Custom

Custom

Priority

Pay-As-You-Go for Extra Records

If you exceed the records limits on the Business Plan your account will automatically expand to have increased storage. This means your app is always up to date, and new records will not be restricted.

Additional records are automatically purchased in blocks of 25,000 records at $75 per month per block.

Additional Records will be purchased until 350,000 total records, or 250,000 synced records. After this, no additional records will be purchased. To understand what happens when you exceed this limit, read What if I exceed my record limits?.

Example of Pay-As-You-Go Extra Records

If you have 60,000 synced records from Airtable, your next payment will include the additional records. The total available records for your app will increase from 150,000 to 175,000 and your total available synced records will increase from 50,000 to 75,000.

What if I exceed my record limits?

Just like the limit on the number of users, you will be notified in-app and via email when you exceed your record limits. When this happens, you will need to adjust the number of records you currently have, or change your plan to accommodate.

If you continue to exceed your record limits, you will no longer be able to create new records, and new records from external data sources will not be synced.

Starting April 2025:

  • Free, Starter, and Pro plans: If your app exceeds the record limit, you will no longer be able to create new records or sync new data from external sources. A 10% tolerance applies to Starter and Pro plans. For example, if your plan includes 5,000 records, the system will allow up to 5,500 before blocking.

  • Free plans have no tolerance. Once the limit is reached, syncing and record creation will be blocked immediately.

  • Business plans: New records will not be blocked. Instead, we’ll automatically add an add-on to your account that includes an additional 25,000 records for $75/month. The maximum you can reach is 350,000 total records and 250,000 synced records.

Syncing Levels Explained

Data Sources like Airtable, SmartSuite and HubSpot use Live Syncing rather than scheduled syncs so there is no difference between the different plans.

Automatic syncing (Free, Starter & Pro plans)

For Free, Starter & Pro plan users we have automatic scheduled syncing of both the external data source schema and the data records themselves.

Changes made directly from your Noloco app will be instantly reflected in your data source. And any changes made to the data source itself will be reflected in your Noloco app typically within ~1-2 minutes.

Priority syncing (Business & Enterprise plans)

Those on the Business and Enterprise plans get priority scheduled syncing - which means that changes made to your external data source will be reflected even quicker in Noloco, in typically around ~30 seconds or less.


Workflows

What counts as a workflow run?

When counting workflows, we only consider overall runs and don’t count the number of actions taken within a specific workflow.

Plan
Workflow Runs
Workflow History

Free

100

2 weeks

Starter

1,000

2 weeks

Pro

3,000

3 months

Business

10,000

1 year

Enterprise

Custom

3 years


Apps

Can I use a custom domain for my apps?

Yes, custom domains are available on Pro, Business and Enterprise plans.

Can I remove Noloco branding from my apps

Yes, in-app Noloco branding is automatically removed on Pro, Business and Enterprise plans. To customize the email used in workflows you can purchase the SMTP Add-on on the Pro and Business plan.

Can I install a Noloco app on my phone?

We don't support native mobile applications but you can create and install any Noloco app as Progressive Web App. PWAs can be accessed through web browsers and can be installed on the user's device, giving them an app-like experience. As a result, users of your app will have the option to install it, just like a native app.


Overages

What is an overage?

This is an additional charge that will automatically be applied if you go over your plan limits during your billing cycle. Currently, overages will only be applied to workflow runs and file storage.

How are overages calculated?

We will calculate any overages used throughout your monthly billing cycle and will charge you in arrears alongside your next subscription invoice. In other words, you will only pay overages at the end of your billing cycle because we need to calculate your usage over the course of the month.

What are the prices for overages?

See the table below for monthly prices for overages.

Product Area
Monthly fee

File Storage

$15 per additional 10GB

Workflow Runs

$50 per additional 1000 workflow runs


Billing Options

Monthly or Annual?

Once you've chosen your Noloco plan you have the option of paying monthly or annually. This section explains how both options work.

How does monthly billing work?

On a monthly subscription, at the end of your monthly billing cycle, we will automatically review the total number of active users during the previous monthly and update your subscription accordingly.

  • If the number of users in your apps stays consistent each month, nothing will change

  • If you exceed the number of active users on your plan, you will be notified by email, and you will see a notice in your app

How does annual billing work?

When you start an annual subscription, you will be billed for the next 12 months based on the plan you choose when you start the plan. At the end of each month during your subscription, we will automatically review the total number of seats in your apps

  • If the number of users in your apps stays consistent each month, nothing will change

  • If you exceed the number of active users on your plan, you will be notified by email, and you will see a notice in your app

If you need to change your plan, you will be charged a pro-rated amount for different in the cost between the end of your plan's year.

Free plan or Trial?

Can I use Noloco for Free?

Get started with the generous Forever Free plan, which is great for designing your app, inviting your colleagues or clients, and getting started with automating your daily workflows.

Can I trial a paid plan?

While on the Free plan, you can start a trial of any paid plans at the time of your choosing. This will give you 14 days of a trial on the paid plan, after which you will be charged to stay on the paid plan.

If you wish to cancel your trial, you can do so from the billing page.


Support

What support does Noloco offer?

We pride ourselves in offering exceptional customer support including our lively Slack community, live chat support, tutorials and support guides and onboarding calls.

Community

Our community is our primary support channel, which you’re welcome to join for free. This is where you can ask for help, make feature requests or report any bugs or issues you see in the platform. This is also where we first announce our latest product updates.

Join Our Community

Live chat

Builders can access live chat support through their Noloco app through the live chat widget. Live chat support is only available during your trial, and on Pro, Business & Enterprise plans.

Support guides

We’re constantly publishing new support guides to help you understand how to get the most out of our wide feature set. You can access all the support guides via the sidebar or search for particular queries at the top of the page.

View the Noloco Support Guides

Data consultation & onboarding calls

We offer an initial onboarding call with our in-house experts to help advise on your app set-up and answer any questions you may have about best practices. We offer a data consultation to customers on paid plans.

What additional support can I get on a custom plan?

We offer Tier 1 support to customers on Enterprise plans. This can include a dedicated Account Manager, a private Slack channel with our team for any support requests and a guaranteed response time.


Frequently Asked Questions

Are different types of users counted differently?

Yes, each Noloco plan has two limits for active team members and active clients:

  • Active Team Members: Users with the same email domain as the app creator, anyone in the app's workspace, or those with a team member or data admin role.

  • Active Clients: All other users who do not fall under the team member category.

How are users counted if I have multiple apps?

We measure the number of unique users at the account level. We won’t double-count the same user if they use multiple apps on your account.

Are overages charged automatically?

Yes, overages are charged automatically at the end of your billing cycle. We will notify you as you approach and when you exceed your plan limits.

What if I go over the allowed number of users for a month?

If you go over the allowed number of users on your plan your next invoice will automatically be adjusted to with the additional charges for the extra users, as described in Pay-As-You-Go for Extra Users

How will I know if I’ll be charged overages?

You can monitor your usage relative to your plan limits from your Billing page. We will notify you via email when you are approaching your plan limits and if you exceed any plan limits.

How do I know how much I’ve been charged?

Your invoice at the start of your next billing cycle will detail overages fees from the previous billing period.

I’m on annual billing - when will I be charged for overages?

If you go over your annual plan limits, you will be charged monthly for any overages. Addons such as additional rows will be pro-rated for the annual amount.

What happens after my free trial of Business plan features expires?

When your Free Trial of the Business plan ends, you will need to choose a paid plan to continue using your Noloco app.

How do I change my plan?

You can update your plan or billing schedule (monthly vs annual) via your billing page.

How do I cancel my subscription?

You can cancel your subscription by clicking the plan from the billing page.

How do I delete my Noloco account?

If you want to delete your account, you firstly have to delete all your apps from your dashboard by hovering over a particular app, clicking on the overflow menu and clicking 'Delete'.

Note that deleting your apps will permanently delete all your app configuration and data associated with the app.

After you have done this, please contact our support team over live chat (or contact support@noloco.io) to handle the deletion of your user account.

In your message, advise the team that you have already handled deleting your apps so they can move forward with the account deletion.

Last updated