Plan Limits and Usage

Understand your plan limits, what happens when you exceed them, and how to monitor your usage effectively

Understanding your plan limits helps you avoid unexpected service interruptions and billing charges. This guide clarifies common questions about limits and provides practical guidance for managing your usage.

Understanding Record Limits

What Record Limit Error Messages Mean

When you encounter record limit errors, here's what they typically indicate:

"You have exceeded your record limit"

• What it means: Your app has more records than your current plan allows

• Immediate impact: You cannot create new records until you're under the limit

• Solution: Delete unnecessary records or upgrade your plan

"Syncing paused due to record limit"

• What it means: External data source syncing has been stopped to prevent exceeding limits

• Immediate impact: New data from Airtable, Google Sheets, etc. won't appear in your app

• Solution: Review your synced data and either reduce records or upgrade your plan

Increasing Record Limits

• Business Plan users: Additional records are automatically purchased in blocks of 25,000 for $75/month

• Free/Starter/Pro users: Must manually address the limit by reducing records or upgrading

Record Limit Tolerance (Starting April 2025)

Different plans have different approaches to record limits:

Plan	Tolerance	What Happens When Exceeded
Free	0%	Immediate blocking of new records/syncing
Starter	10%	Can exceed by 10% before blocking (e.g., 5,000 → 5,500)
Pro	10%	Can exceed by 10% before blocking (e.g., 50,000 → 55,000)
Business	Automatic expansion	Auto-purchase additional record blocks up to 350,000 total

Field Display Limitations

Many-to-Many Field Display Limits

Problem: "Is there a limit on the number of linked records that can be displayed in a many to many field?"

Answer: Yes, there are practical display limits for many-to-many relationships:

• List Views: Large many-to-many fields may show "X more items" instead of displaying all linked records

• Record pages: Very large relationship lists may be paginated or truncated

• Performance impact: Fields with hundreds of linked records can slow down page loading

Best practices:

• Use filters to show only relevant linked records

• Consider if you actually need many-to-many or if many-to-one would work better

• Use rollup fields to show summary information instead of full lists

Form Field Display Limits

When using linked fields in forms:

• Dropdown lists are limited to showing the first 50 options, but more will be loaded when searching or after scrolling

• Use dynamic form field filters to reduce the displayed options

• Consider breaking large relationships into smaller, more focused connections

Workflow Run Limits

Understanding Workflow Run Counting

What counts as a workflow run:

• Each time a workflow is triggered = 1 run

• Multiple actions within one workflow = still just 1 run

• Failed workflows still count as runs

What doesn't count:

• Workflow saves/edits (only actual executions count)

• Disabled workflows (they must be active and execute)

Actual vs Advertised Limits

Plan	Stated Limit	Practical Considerations
Free	100 runs	Hard limit - workflows stop when exceeded
Starter	1,000 runs	Overage charges apply: $50 per additional 1,000 runs
Pro	3,000 runs	Overage charges apply: $50 per additional 1,000 runs
Business	10,000 runs	Overage charges apply: $50 per additional 1,000 runs

Important: Only the Free plan has hard workflow limits that stop execution. All paid plans apply overage charges when limits are exceeded.

Monitoring Your Workflow Usage

1. Check usage in billing settings

2. Review workflow history: See which workflows are running most frequently

3. Optimize high-frequency workflows: Consider combining actions or using conditions to reduce runs

What Happens When You Exceed Limits

Record Limits

• Free/Starter/Pro: New record creation blocked, syncing paused

• Business: Automatic expansion with additional charges

• All plans: Email notifications sent when approaching/exceeding limits

Workflow Limits

• Free: Workflows stop executing immediately when limit is reached

• Starter/Pro/Business: Overage charges applied automatically

• All plans: In-app notifications when limits are reached

User Limits

• All plans: Pay-as-you-go charges for additional users

• Billing: Extra users charged at end of billing cycle

Managing Your Usage

Reducing Record Count

1. Delete test/old data: Remove records you no longer need

2. Archive instead of store: Move historical data to external systems

3. Optimize synced data: Reduce what you sync from external sources using filters

Optimizing Workflow Runs

1. Use conditions: Add "Only continue if" actions to prevent unnecessary runs

2. Combine workflows: Merge similar workflows to reduce total runs

3. Review triggers: Ensure workflows only trigger when necessary

User Management

1. Deactivate unused users: Deactivated users don't count toward limits

2. Review user roles: Ensure users have appropriate access levels

3. Monitor active sessions: Track who's actually using the app

Getting Help with Limits

When contacting support about limit issues:

1. Current usage numbers: From your billing page

2. Specific error messages: Screenshot the exact error you're seeing

3. Use case details: What you're trying to accomplish

4. Timeline: When you need the issue resolved

Your billing page shows real-time usage across all limits. Check it regularly to avoid surprises.

Workflow limits are enforced immediately - don't wait until the end of your billing cycle to address workflow usage concerns.